Posted on Fri, Aug 20, 2010 @ 04:39 PM
Webinar: Minutes - Harnessing the Power
This webinar will be presented by Stephen Orteza, Implementation & Training Consultant in collaboration with our Showcase Customer to be determined.
Live webinar will be on Friday, August 27 at 10:00-11:00am PST.
Visit the Customer Resource Centre for more information or Call Stephen 1-800-260-7409 (135).
- Stephen Orteza, Implementation & Training Consultant
Posted on Wed, Aug 11, 2010 @ 01:03 PM
iCompass publishes Insider Stories Volume 1, Customer Newsletter
I am pleased to announce the launch of our INSIDER STORIES Newsletter, which will act as yet another facet of communication that we are excited to be offering to our customers. Each newsletter will feature the latest company news, products updates and other useful tidbits of interest to our customers. We hope that you enjoy reading our INSIDER STORIES Newsletter and hope you are having a great summer!
Click here to get your copy of the Newsletter
Posted on Tue, Aug 03, 2010 @ 02:02 PM
August 3, 2010
iCompass and Datanet Announce Strategic Partnership
KAMLOOPS, BC & MARKHAM, ON — iCompass Technologies (iCompass) and Datanet Imaging Systems (Datanet) announced today that they have negotiated a joint business agreement to better serve local government and other public agencies across North America. In Canada, Datanet will act in a sales agency capacity on behalf of iCompass. In the United States, Datanet will re-sell, deploy and support iCompass services as a private label.
“We are thrilled that a company of Datanet’s experience and reputation has determined that our CivicWeb products represent the most flexible and easy to use solutions to address the meeting management and tracking needs of local governments and public agencies big and small,” said Todd Stone, iCompass President & CEO. “The coming together of our two companies represents a great culture fit of two organizations that are equally dedicated to customer success, integrity and teamwork,” added Stone.
“Working together will enable both companies to deliver the most positive outcomes possible for our customers,” said George Sparrow, Datanet Principal. “This relationship really demonstrates what the power of two similar-minded ‘best of breed’ organizations can deliver to customers when working together. By partnering with iCompass, we can expand our municipal offerings and provide our customers with the most innovative and effective solutions at competitive prices. We decided to form this partnership because of the level of integrity we have seen from iCompass, their fiercely loyal and credible customer base, and their inherent ability to mesh consistently with the Canadian government structure,” added Sparrow.
George Sparrow, Datanet Principal & Todd Stone, iCompass President & CEO
For further information on iCompass:
www.icompasstech.com
Todd Stone, President & CEO: 250-851-9401; tstone@icompasstech.com
For further information on Datanet:
www.datanetcanada.ca/
George Sparrow, Principal: 905-305-9097; gsparrow@datanetcanada.com
About Datanet
Datanet provides cost effective, innovative, forward thinking solutions designed to increase business performance. Datanet is a sales and service organization dedicated to providing the best possible products and solutions that meet the unique needs of its customers. Datanet is a single source ECM, Remittance Processing, Cheque Imaging, Legislative Meeting Management and Digital Archive solutions leader.
Since the incorporation of Datanet in 1996, they continue to be a solutions provider of world-class software. One of their real strengths lies in their ability to deploy, train and support their products. Through their Canadian and US offices, they currently support over 60 customer installations, including municipal government, financial, insurance and private industry.
About iCompass Technologies
Serving over 400 local government, post-secondary, school district and other public sector customers across North America for almost 12 years, iCompass provides CivicWeb and AcademicWeb, the leading web-based Meeting Management & Tracking Solutions. iCompass services streamline the entire meeting process within one system, while reducing paper consumption, utilizing ‘smart’ templates and electronic approval processes, and enabling the shifting of time savings to tackle other priorities.
Unlike competitive systems, iCompass’ services include an integrated TRACKING component that provides real-time and complete visibility into what’s going on across the entire organization thus ensuring everyone knows what’s actionable and where things are at. iCompass customers save considerable staff time and distribute meeting information by up to 75% faster. As well, iCompass’ customers typically realize a first year Return on Investment (ROI) of approximately 9 months PLUS on-going savings each and every year thereafter, in part due to our SaaS delivery model.
Posted on Mon, Jun 28, 2010 @ 10:59 AM
North Valley Hospital - Case Study
Connie Maden, Director of Administrative Services North Valley Hospital, Tonasket, Washington, USA
Life before iCompass
Well, plainly put, I do not ever want to go back. The data we have to track from our healthcare admin offices has always been significant, and the administrative healthcare duties that I am responsible for continue to grow day by day. If I was to start a list of my responsibilities, I would still be here next week!
I gave a short presentation at a previous AHCAA conference on improving admin office efficiencies using Access for tracking policies and procedures and the beauty of the related reporting capabilities. As my Admin Assistant duties and responsibilities grew (I am now Director and on the Senior Management Team), Access was being utilized more and more for more detailed tracking for contract management and I was beginning the process to generate a foundation for tracking our strategic planning projects as well.
Then, several years ago, I stumbled across iCompass at a city conference (I am also on our local city council). After watching several demos at their vendor booth, I knew I had to have these tools in the admin office of the hospital district. I then arranged for a demo in-house and further negotiated a contract utilizing all of the modules that collectively form their Meeting Management Solution (Meeting Manager, FilePro and Action Tracking modules). North Valley Hospital became the pilot healthcare facility for iCompass Technologies.
Life After iCompass
When I implemented iCompass I soon realized that what I had gained was likened to an office assistant or two at a much reduced expense. I also determined quickly that I now had the ability to access and track important executive data and easily create reports on items that are not tracked through the more sophisticated software - whether within our hospital patient care, financial, or billing software. My research has shown me that separate software packages are very expensive (one firm wanted to charge me $20K a year JUST for a Strategic Planning Tracker). Smaller healthcare facilities cannot feasibly entertain that kind of price point.
Meeting Manager
The iCompass Meeting Manager module alone helps me to completely eliminate paper packets to the board – everything is now online at their disposal any time day or night. Additionally, I now provide that all important transparency to the community.
Action Tracking – General
The iCompass Action Tracking module contains a number of ‘Trackers’ which are highly versatile. They are usable for any department (not just Admin) needing to track any kind of data (such as HR, Plant Engineering, Laundry, Contracts, Strategic Planning, etc.) They also provide powerful capabilities related to keeping lists, producing reports and tracking historical data. These Trackers can be accessed via Meeting Manager or directly within the Action Tracking module. I have the ability to set up notifications and reminders for future timelines (great for contract management). Committee meeting and staff meeting minutes can now be created and funneled into one main depository. Log-in information is set up for all managers to be able to go in, update, access and create their own Trackers, all the while preserving a historical trail of who did what, when.
Action Tracking - Contract Management Tracker
I have over 250 paper contract documents that I manage with one of my Trackers I created - I call it my ‘Contract Management Tracker’. I now attach the pdf contract document to the Tracker item and put the responsibilities for managing the contracts back in the hands of the managers of the appropriate departments with the tracking, reporting, and reminder options. Just having the reminders set for insurance contracts in our billing department can mean hundreds of thousands of dollars of reimbursement if the contracts are negotiated at the appropriate time, ensuring also that they do not fall through the cracks and result in lost revenue.
Action Tracking - Strategic Planning Tracker
The Strategic Planning tracker is becoming a living and breathing tracker/document that will enable managers and supervisors to provide comments on detail of implementation of projects and objectives. I have been working with iCompass application engineers to fine tune this tracker and I am very excited about these capabilities. Imagine a transparent dashboard with admin able to extract data and managers/supervisors able to input comments and attach documentation as to the status of a project. Imagine the ability to track whether a project is on budget, below or over budget with the financial detail attached directly from the responsible staff. These are only a few of the capabilities available to us with this Tracker. At the end of the day, our strategic plan is no longer a set of papers with admin assistants running around to track down information prior to a Strategic Planning or board meeting.
Action Tracking - Employee Suggestions Tracker
This Tracker provides the ability to track when employee suggestions come in, and which Manager is responsible for doing the PDSA and further development. Employees can track the progress of their own suggestion.
FilePro - Document Storage & Search
With FilePro, I manage all of our policies and procedures from my office through the Internet. We had what could have been a real safety issue – nurses could search for policies on my old system but they would also pull up the old archived copies - this was a medication error waiting to happen. Now, everyone can access and search our documents safely via a secure site on the Internet.
iCompass Customer Service - The best!
In almost 3 years, I have not had one issue that iCompass has not handled as a top priority and with the utmost professional customer service. Highlights of their customer service include getting a person on the phone 24/7, a web-based incident reporting process, and their new Customer Advisory Board which will assist iCompass with further on-going functional improvements, new product development and enhanced customer service.
Big thanks to Connie Maden for this Case Study!
Nicky Plato, Marketing Coordinator
Posted on Wed, May 05, 2010 @ 11:06 AM
April 14, 2010
Today, iCompass officially launched the details of a bold and company-wide 2010 customer commitment, called Grand Slam Service.
"Our number one priority in 2010 is to take our customer service to a whole new level, and in doing so, WOW our customers in every way possible," said Todd Stone, iCompass President & CEO. "This delivery of unequalled customer service means first class acknowledgement and responsiveness. It means consistency of performance and meeting deadlines/expectations. It means constant communication and products tailored to your needs. It means being as easy to do business with as possible," added Stone.
Two important ingredients in delivering success on all of the above are clarity and being specific. Therefore, iCompass has delivered to each of its customers a document called "Grand Slam Service" which details 20 specific commitments that the company is making to all of its customers through 2010.
"Many of these specific commitments require significant investments, new behaviours, and new business best practices," said Stone. "I am pleased to report that through the first 90 days of 2010, we have delivered on 80% of these commitments. For example, we have increased our customer service staffing levels by over 40%; we are responding to incoming requests/inquiries within 10 minutes of our Customer Advocacy Team receiving them; customer calls are now answered by a person 24 hours a day, 7 days a week; we have extended our Customer Advocacy office hours to 5 AM to 6 PM (Pacific); and we have taken great strides at improving our implementation procedures, documentation and self-help tools," added Stone.
"While it has been a busy first quarter, we have many more exciting initiatives to come through 2010 so stay tuned for a continual stream of innovations and improvements in service," said Stone. "On behalf of the entire iCompass team, we thank our customers for all of their loyalty and support over the years," added Stone.
Todd Stone
President & CEO
Posted on Mon, Feb 15, 2010 @ 05:43 PM
Hilton Whistler Resort & Spa, Whistler, BC
Secure the budget and block the dates in your 2010 calendar! The 2010 iCompass User Conference will be held in Whistler, British Columbia at the luxurious Hilton Whistler Resort & Spa ). This will be the only iCompass User Conference in North America in 2010. Room rates for our conference are as follows: $129/night for a classic King or Queen.
As the provider of and , leading Meeting Management Solutions for busy government and academic professionals, iCompass strives to provide our customers with the latest best practices to maximize your use of our services. This is why we are creating an intensive, two-day program including talks, demonstrations, round-table discussions, and tutorials to better help you maximize your use of the Meeting Management Solution. This will be a unique opportunity to meet the iCompass team, network with your peers, acquire new skills, and plug-in to the fast-growing and user communities. A detailed User Conference Program will be made available within weeks.
Posted on Wed, Dec 16, 2009 @ 03:20 PM
KAMLOOPS, BC - November 17, 2009 - iCompass Technologies, a leading meeting management software provider, is pleased to announce its newest marketing affiliation with FileBank Professional Services to refer their document storage solutions to hundreds of public sector organizations across North America.
Taking advantage of each company's expertise as leaders in their respective fields, this affiliation aims to make it easier for organizations to streamline their document storage. Our users now have a proven, reliable service to assist them in document storage and imaging needs. This relationship enhances iCompass' whole product offering by making it easier to prepare hard copy documents for upload into the CivicWeb Solution from iCompass making it easier for the public sector to find key documents using keyword searches.
The affiliation marks a very important business development initiative and reflects iCompass' commitment to continuous improvement of solutions for customers. "We recognize the increasing requirement for document management and see tremendous business opportunities for both iCompass and FileBank," says Jason Cacaci, Director of Business Development at iCompass.
About iCompass
iCompass provides CivicWeb, the leading web-based Meeting Management Solution for City Clerks and Board Secretaries who are swamped with never-ending process related to managing the preparation, approval and distribution of agendas and minutes AND tracking mission critical deliverables within the organization. CivicWeb automates the entire meeting process within one system. It also reduces paper consumption, contains ‘smart' templates, and enables the shifting of time savings to tackle other key priorities.
About FileBank
FileBank has been a leader in Records Management for over 20 years, managing over 10,000 000 bar coded containers, files, data tapes, digital images and x-rays for our clients across Canada. We provide custom solutions for our customers back office requirements through Document Management, Offsite Backup, High Speed Digital Imaging, Secure Shredding and IT Consulting and Repairs. While offering a customized solution is definitely one of the keys to our success, our clients will tell you it's our commitment to customer service that really sets us apart. Customer Service is the inspiration behind everything at FileBank.
Posted on Wed, Dec 09, 2009 @ 03:51 PM
Did you know 1 in 6 men will get prostate cancer? Typcially there are no symptoms until it is spread beyond the prostate.
These statistics alone prompted eleven iCompass, a meeting management solution company, staff to register and raise money in the fight against prostate cancer this November. iCompass was part of a global movement of 255,494 Mo Bros and Sistas who joined together for 30 days to bring much needed attention to prostate cancer.
The cause commonly known as 'Movember' is a huge success and all proceeds go directly to Prostate Cancer Canada. Amongst the iCompass group was Lorraine, a 'Movember' Sista, who was a constant supporter and active fundraiser, despite not growing a moustache. In total thirteen iCompass staff members showed their support by growing moustaches including the entire management team.
Branden Moskwa, Implementation and Training Team Lead, was the iCompass Mr. Movember topping the team by raising $420.00. Branden was married a little over a month ago and got involved with the cause when one RSVP came back with the news of a very dear friend that would be unable to attend the wedding due to his current struggle with prostate cancer. This got him thinking and before he knew it he could name 6 direct relatives off the top of his head that have suffered from prostate related illnesses.
With the help of Branden and many other iCompass staff the iCompass 'Movember' team was able to raise a total of $1,080.00 for Prostate Cancer.
To read more about the iCompass 'Movember' team visit: http://ca.movember.com/mospace/members/search/q/iCompass
